How We Work
From your first call to job completion, we follow a straightforward process designed to provide excellent service and complete transparency.
Our Service Process
We've refined our process over thousands of service calls to ensure a smooth, hassle-free experience for every customer. Here's what you can expect when you work with Simms Refrigeration & Repair.
Our goal is to make HVAC service simple and transparent. No surprises, no hidden fees, just quality work and clear communication from start to finish.
From Call to Completion
1. Schedule Your Call
Speak directly with our knowledgeable staff who understand HVAC systems. We'll ask the right questions to ensure we bring the right parts and equipment.
2. Confirmation & Reminder
Receive your appointment confirmation via phone or text. Get a reminder the day before so you don't forget.
3. Technician Arrival
Our uniformed technician arrives in a marked vehicle within the scheduled time window, ready to diagnose your issue.
4. Thorough Diagnosis
We perform a complete system inspection to identify the root cause. We explain what we find in clear, simple terms.
5. Written Estimate
Receive a detailed written estimate before any work begins. We explain options so you can make informed decisions.
6. Quality Repairs
Professional repairs using quality parts. We clean up after ourselves and ensure everything works properly.
7. Final Walkthrough
We explain the work completed and demonstrate system operation. Answer any remaining questions you have.
8. Simple Payment
Straightforward pricing with no hidden fees. We accept cash, check, and all major credit cards.
9. Follow-Up
We check in after the job to ensure everything is working well. Available for questions or concerns anytime.
Our Service Guarantees
We're committed to providing the best service experience in the industry.
On-Time Guarantee
We respect your time. If we're running late, we'll call with updated ETA. Service calls have a 2-hour window, installations have a 4-hour window.
Upfront Pricing
No surprises. We provide detailed written estimates before starting work. Price we quote is price you pay—guaranteed.
Clean Service
We wear shoe covers and clean up after ourselves. Your home is treated with respect—we leave it as clean as we found it.
Workmanship Warranty
All labor is backed by a 1-year warranty. If something we fix fails within that time, we'll return to repair it at no charge.
Experience the Simms Difference
Ready to see our process in action? Schedule your service today and discover why thousands of customers trust us with their comfort.